- Contact LTS service
department immediately for all physical damage cases. LTS
will expedite your case. We will make sure you have speedy
replacement if the physical damage is covered by LTS.
- Do not request any RMA on line.
This will delay and complicate the process.
- Do not report physical damage as
DOA. This will confuse our service department and delay the
- No matter the physical damage is
covered by LTS or not, our customer service will try our
best to obtain the fairest and the fastest replacement or
repair from manufacturers in a timely manner.
|Physical Damage Covered by LTS
- Physical damage due to
manufacturer's defect of workmanship.
- Physical damage caused by LTS
delivery. Customer has to report the incident to customer
service or sales immediately.
|Physical Damage NOT Covered by LTS
- Physical damage caused by third
party carrier. Customer has to notify our customer service or
sales immediately so that we can reship items and report the
incident to the carrier.
- Physical damage due to misuse