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LTS New Jersey RMA Site

  Call  1-856-780-9888 for RMA Service (NJ Office Customer Only) 

RMA Request | RMA Status | Your Account


Physical Damage RMA Guidelines

  • Contact LTS service department immediately for all physical damage cases. LTS will expedite your case. We will make sure you have speedy replacement if the physical damage is covered by LTS.
  • Do not request any RMA on line. This will delay and complicate the process.
  • Do not report physical damage as DOA. This will confuse our service department and delay the process.
  • No matter the physical damage is covered by LTS or not, our customer service will try our best to obtain the fairest and the fastest replacement or repair from manufacturers in a timely manner.


Physical Damage Covered by LTS RMA
  • Physical damage due to manufacturer's defect of workmanship.
  • Physical damage caused by LTS delivery. Customer has to report the incident to customer service or sales immediately.
Physical Damage NOT Covered by LTS RMA
  • Physical damage caused by third party carrier. Customer has to notify our customer service or sales immediately so that we can reship items and report the incident to the carrier.
  • Physical damage due to misuse and mishandling.